Migrants & Refugees

Settlement Support For Migrants & Refugees

Information for Refugees and New Migrants

Welcome to NZ, Nau Mai Haere Mai

Nationwide

Settlement Advice and Support

New Zealand Now, for your settlement information needs please visit www.newzealandnow.govt.nz website or phone 0508 558 855. This service is located at the Citizens Advice Bureau in 30 areas nationwide.  Call 0800 FOR CAB (0800 367 222) or W: www.cab.org.nz

CAB Language Connect is free, independent and confidential. Phone 0800 788 877 www.cab.org.nz  

Language Line – telephone interpreting serviceis available from Monday to Friday 9am – 6pm
and Saturday 9am – 2pm 0800 656 656 W: http://ethniccommunities.govt.nz/story/how-language-line-works

Newcomers Networks is a network of groups throughout New Zealand welcoming newcomers. Anyone can join.  Nationwide. W: www.newcomers.co.nz

Red Cross – refugee resettlement services – (Auckland, Lower Hutt, Manawatu/Whanganui,  Nelson, Porirua, Upper Hutt, Waikato, Wellington City) – 080073327677

Auckland:

Asylum Seeker Support Trust (was Auckland Refugee Council), P:  09-378-7434W: www.aucklandrefugeecouncil.org

Auckland Regional Migrant Services, 8 Virginia Ave E, Eden Terrace, Auckland 1021, P: 09 625 2440   W: www.settlement.org.nz

Auckland Refugee Community Coalition (ARCC), 2/869 New North Road,, Mt Albert
Auckland, New Zealand Tel: 09 846 0110 W: www.arcc.org.nz

Migrant Action Trust, 766 Sandringham Road Ext. Mt Roskill, Auckland 1041 P:  09 629 3500 W: www.migrantactiontrust.org.nz

Refugees as Survivors New Zealand, Phone (09) 270 0870 W: www.rasnz.co.nz

Other Cities:

Christchurch Resettlement Services, Level 1,, 283 Lincoln Road, Addington, Christchurch, (03) 335 0311 W: www.crs.org.nz

Marlborough Migrant Centre, 21 Henry Street Blenheim 7201, P: 03 579 6410 W: www.migrantcentre.org.nz

Nelson Multicultural Council, 159, Office 9, Hardy Street, Nelson 7010 Phone: 03 539 0030, W: www.nelsonmulticultural.co.nz

The Settlement Centre Waikato, 46G Boundary Road, Hamilton Phone 07 853 2192 W: www.scw.org.nz

Wellington

ChangeMakers Refugee Forum (Wellington): Level 1, Southmark House 203-209 Willis Street Wellington.P: 04 801 5812 W: www.crf.org.nz

New Zealand Federation of Multicultural Councils – Level 3, Suite 5 Anvil House, 138-140 Wakefield Street, Wellington 6011. P: 04 916 9177  W: www.multiculturalnz.org.nz

Know your City

City Councils

Auckland City Council: 09 301 0101, W: www.aucklandcouncil.govt.nz

Christchurch:03 941 8999 ,  W: www.ccc.govt.nz

Dunedin: 03 477 4000 W: www.dunedin.govt.nz

Hamilton: 07 838 6699, W; www.hamilton.co.nz

Wellington: 04 499 4444 W: www.wellington.govt.nz

For other cities please see the Local Government NZ W: http://www.lgnz.co.nz/nzs-local-government/new-zealands-councils/

Social Services

See Kiwi Muslim Directory Page:

Emergency Services

Police, Fire, Ambulance – 111

Civil Defence: The Ministry of Civil Defence and Emergency Management leads the way in making New Zealand and its communities resilient to hazards and disasters. The website has details and contacts of local civil defence groups. W: www.civildefence.govt.nz

Human Rights Commission: Works for a fair, safe and just society, where diversity is valued and human rights are respected. Freephone Info line: 0800 496877; W: www.hrc.co.nz

Health

Healthline is a free telephone health information service for all the family. The service is staffed by registered nurses who will assess your health needs. Freephone: 0800 611116 for free 24-hour health advice; www.healthline.co.nz

Plunket line – child health and parenting. 0800 933 922

Doctors and Health Care providers – See www.muslimdirectory.co.nz

Finance Services:

Banks:

ANZ : 0800 269 296

ASB : 0800 803 804

BNZ : 0800 275 269

Kiwi bank 0800 11 33 55

Westpac 0800 400 600

Community Services Card

The Community Services Card can help you and your family with the costs of health care. You’ll pay less on some health services and prescriptions. Free phone on 0800 999 999 with any questions and How to Apply. www.workandincome.govt.nz

SuperGold Card is a discounts and concessions card issued free to all eligible older persons. Free phone: 0800 254 565.

Saving for retirement

KiwiSaver Information : www.ird.govt.nz/kiwisaver or call 0800 549 472

Amanah Kiwisaver – Sharia compliant investment group, www.amanahnz.com 0508 AMANAH (262624) 

TAX

Inland Revenue: The New Zealand Inland Revenue website provides information and services related to taxes and specific social policy services we administer. Freephone: 0800 227774; www.ird.govt.nz  Taxation (IRD): Applying for IRD no, Working for Families, Tax refund, etc. more info on website: www.ird.govt.nz or call 0800 227 774

Working for Families Tax Credits: 0800 227 773

Welfare Services

Work and Income provides financial assistance and employment services throughout New Zealand. 0800 559009; W: www.workandincome.govt.nz.


Working for Families 0800 774 004

NZ Superannuation 0800 552 002

Residential Care Subsidy 0800 999 727

Residential Support Subsidy 0800 999 779

Student Finance/Study Link 0800 889 900

Transport:

The official New Zealand road code is a user-friendly guide to New Zealand’s traffic law and safe driving practices. You will be tested on this information in your theory and practical driving tests. W: www.nzta.govt.nz/resources/roadcode

The New Zealand Automobile Association Inc.: 0800 500 44424-hour AA Roadservice: 0800 500 222 Mobile: *222

The NZ Transport Agency creates transport solutions for a thriving New Zealand. Driver licensing: 0800 822 422, W: www.nzta.govt.nz

Education/Qualifications

Childcare

Barnardos: 0800 227 627 

Jemmas 0800-536627

New Zealand Kindergartens Inc. P: 04 471-0775 W: www.nzkindergarten.org.nz

Ministry of Education: 0800 225 5428 W: www.minedu.govt.nz

Also see Kiwi Muslim Directory for Schools and Universities on Page:

NZQA administers the National Certificates of Educational Achievement (NCEAs) for secondary school students and is responsible for the quality assurance of non-university tertiary training providers. 0800 697 296, W: www.nzqa.govt.nz

Literacy Aotearoa is established to develop, promote and deliver accessible high quality literacy services designed to ensure the peoples of Aotearoa are critically literate and able to realise their full social, cultural and economic potential.0800 900 999   W http://literacy.org.nz/

English Language Partners: Working in partnership with refugees and migrants.  Have centres all over New Zealand. Visit website to locate the centre near you. www.englishlanguage.org.nz P: 04 471 2382 natoffice@englishlanguage.org.nz  

Employment

Careers New Zealand is the government agency responsible for leading the career development of all New Zealanders. Helps for decisions about work and learning in New Zealand. 0800 222 733, W:www.careers.govt.nz

NEW to New Zealand: www.careers.govt.nz/how-to-get-a-job/new-to-new-zealand

careerjet.co.nz

jobs.govt.nz 

seek.co.nz

Trade Me Jobs : www.trademe.co.nz

Student Job Search:  www.sjs.org.nz

Housing, Power and Connectivity

Building and Housing Group: www.dbh.govt.nz – Tenancy Advice: For tenancy advice, bond and information: Call 0800 TENANCY (0800 83 62 62) 

Housing New Zealand: www.hnzc.co.nz

www.flatfinder.co.nz

www.realestate.co.nz

Trade Me Property: www.trademe.co.nz

Power

Contact Energy 0800 809 000

Electrica                   customer.service@electrica.co.nz

Electra Energy       0800 968 736

Electric Kiwi  info@electrickiwi.co.nz

Ecotricity                0800 845 000

Energyclubnz            support@energyclubnz.com

Energy Online 0800 089 089

Flick Electric Co. 0800 235 425

Genesis Energy 0800 300 400

GLOBUG 0800 723 729

ID Power                   0800 434 000

megaENERGY 0800 634 283

Mercury Energy 0800 677704

Meridian Energy 0800 496 496

NextGen Energy   0800 890 146

Nova Energy 0800 668 236

P2 Power               0800 364 872

Paua to the People  ask@pauatothepeople.co.nz

Payless Energy 03 456 2453

Power Direct             0800 463 473

Powershop 0800 1000 60

Pulse Energy 0800 785 733

Tiny Mighty Power 0800 88 66 99

Trustpower 0800 878 787

Telecommunication

Fixed line, broadband and mobile phone

Spark –0800 800 123

Vodafone – 0800 800 021

2 Degrees – 0800 022 022

Skinny – 0800 4754669

Slingshot – 0800 892 000

 

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