Settlement Support For Migrants & Refugees
Information for Refugees and New Migrants
Welcome to NZ, Nau Mai Haere Mai
Nationwide
Settlement Advice and Support
New Zealand Now, for your settlement information needs please visit www.newzealandnow.govt.nz website or phone 0508 558 855. This service is located at the Citizens Advice Bureau in 30 areas nationwide. Call 0800 FOR CAB (0800 367 222) or W: www.cab.org.nz
CAB Language Connect is free, independent and confidential. Phone 0800 788 877 www.cab.org.nz
Language Line – telephone interpreting serviceis available from Monday to Friday 9am – 6pm
and Saturday 9am – 2pm 0800 656 656 W: http://ethniccommunities.govt.nz/story/how-language-line-works
Newcomers Networks is a network of groups throughout New Zealand welcoming newcomers. Anyone can join. Nationwide. W: www.newcomers.co.nz
Red Cross – refugee resettlement services – (Auckland, Lower Hutt, Manawatu/Whanganui, Nelson, Porirua, Upper Hutt, Waikato, Wellington City) – 080073327677
Auckland:
Asylum Seeker Support Trust (was Auckland Refugee Council), P: 09-378-7434W: www.aucklandrefugeecouncil.org
Auckland Regional Migrant Services, 8 Virginia Ave E, Eden Terrace, Auckland 1021, P: 09 625 2440 W: www.settlement.org.nz
Auckland Refugee Community Coalition (ARCC), 2/869 New North Road,, Mt Albert
Auckland, New Zealand Tel: 09 846 0110 W: www.arcc.org.nz
Migrant Action Trust, 766 Sandringham Road Ext. Mt Roskill, Auckland 1041 P: 09 629 3500 W: www.migrantactiontrust.org.nz
Refugees as Survivors New Zealand, Phone (09) 270 0870 W: www.rasnz.co.nz
Other Cities:
Christchurch Resettlement Services, Level 1,, 283 Lincoln Road, Addington, Christchurch, (03) 335 0311 W: www.crs.org.nz
Marlborough Migrant Centre, 21 Henry Street Blenheim 7201, P: 03 579 6410 W: www.migrantcentre.org.nz
Nelson Multicultural Council, 159, Office 9, Hardy Street, Nelson 7010 Phone: 03 539 0030, W: www.nelsonmulticultural.co.nz
The Settlement Centre Waikato, 46G Boundary Road, Hamilton Phone 07 853 2192 W: www.scw.org.nz
Wellington
ChangeMakers Refugee Forum (Wellington): Level 1, Southmark House 203-209 Willis Street Wellington.P: 04 801 5812 W: www.crf.org.nz
New Zealand Federation of Multicultural Councils – Level 3, Suite 5 Anvil House, 138-140 Wakefield Street, Wellington 6011. P: 04 916 9177 W: www.multiculturalnz.org.nz
Know your City
City Councils
Auckland City Council: 09 301 0101, W: www.aucklandcouncil.govt.nz
Christchurch:03 941 8999 , W: www.ccc.govt.nz
Dunedin: 03 477 4000 W: www.dunedin.govt.nz
Hamilton: 07 838 6699, W; www.hamilton.co.nz
Wellington: 04 499 4444 W: www.wellington.govt.nz
For other cities please see the Local Government NZ W: http://www.lgnz.co.nz/nzs-local-government/new-zealands-councils/
Social Services
See Kiwi Muslim Directory Page:
Emergency Services
Police, Fire, Ambulance – 111
Civil Defence: The Ministry of Civil Defence and Emergency Management leads the way in making New Zealand and its communities resilient to hazards and disasters. The website has details and contacts of local civil defence groups. W: www.civildefence.govt.nz
Human Rights Commission: Works for a fair, safe and just society, where diversity is valued and human rights are respected. Freephone Info line: 0800 496877; W: www.hrc.co.nz
Health
Healthline is a free telephone health information service for all the family. The service is staffed by registered nurses who will assess your health needs. Freephone: 0800 611116 for free 24-hour health advice; www.healthline.co.nz
Plunket line – child health and parenting. 0800 933 922
Doctors and Health Care providers – See www.muslimdirectory.co.nz
Finance Services:
Banks:
ANZ : 0800 269 296
ASB : 0800 803 804
BNZ : 0800 275 269
Kiwi bank 0800 11 33 55
Westpac 0800 400 600
Community Services Card
The Community Services Card can help you and your family with the costs of health care. You’ll pay less on some health services and prescriptions. Free phone on 0800 999 999 with any questions and How to Apply. www.workandincome.govt.nz
SuperGold Card is a discounts and concessions card issued free to all eligible older persons. Free phone: 0800 254 565.
Saving for retirement
KiwiSaver Information : www.ird.govt.nz/kiwisaver or call 0800 549 472
Amanah Kiwisaver – Sharia compliant investment group, www.amanahnz.com 0508 AMANAH (262624)
TAX
Inland Revenue: The New Zealand Inland Revenue website provides information and services related to taxes and specific social policy services we administer. Freephone: 0800 227774; www.ird.govt.nz Taxation (IRD): Applying for IRD no, Working for Families, Tax refund, etc. more info on website: www.ird.govt.nz or call 0800 227 774
Working for Families Tax Credits: 0800 227 773
Welfare Services
Work and Income provides financial assistance and employment services throughout New Zealand. 0800 559009; W: www.workandincome.govt.nz.
Working for Families 0800 774 004
NZ Superannuation 0800 552 002
Residential Care Subsidy 0800 999 727
Residential Support Subsidy 0800 999 779
Student Finance/Study Link 0800 889 900
Transport:
The official New Zealand road code is a user-friendly guide to New Zealand’s traffic law and safe driving practices. You will be tested on this information in your theory and practical driving tests. W: www.nzta.govt.nz/resources/roadcode
The New Zealand Automobile Association Inc.: 0800 500 44424-hour AA Roadservice: 0800 500 222 Mobile: *222
The NZ Transport Agency creates transport solutions for a thriving New Zealand. Driver licensing: 0800 822 422, W: www.nzta.govt.nz
Education/Qualifications
Childcare
Barnardos: 0800 227 627
Jemmas 0800-536627
New Zealand Kindergartens Inc. P: 04 471-0775 W: www.nzkindergarten.org.nz
Ministry of Education: 0800 225 5428 W: www.minedu.govt.nz
Also see Kiwi Muslim Directory for Schools and Universities on Page:
NZQA administers the National Certificates of Educational Achievement (NCEAs) for secondary school students and is responsible for the quality assurance of non-university tertiary training providers. 0800 697 296, W: www.nzqa.govt.nz
Literacy Aotearoa is established to develop, promote and deliver accessible high quality literacy services designed to ensure the peoples of Aotearoa are critically literate and able to realise their full social, cultural and economic potential.0800 900 999 W http://literacy.org.nz/
English Language Partners: Working in partnership with refugees and migrants. Have centres all over New Zealand. Visit website to locate the centre near you. www.englishlanguage.org.nz P: 04 471 2382 natoffice@englishlanguage.org.nz
Employment
Careers New Zealand is the government agency responsible for leading the career development of all New Zealanders. Helps for decisions about work and learning in New Zealand. 0800 222 733, W:www.careers.govt.nz
NEW to New Zealand: www.careers.govt.nz/how-to-get-a-job/new-to-new-zealand
Trade Me Jobs : www.trademe.co.nz
Student Job Search: www.sjs.org.nz
Housing, Power and Connectivity
Building and Housing Group: www.dbh.govt.nz – Tenancy Advice: For tenancy advice, bond and information: Call 0800 TENANCY (0800 83 62 62)
Housing New Zealand: www.hnzc.co.nz
Trade Me Property: www.trademe.co.nz
Power
Contact Energy 0800 809 000
Electrica customer.service@electrica.co.nz
Electra Energy 0800 968 736
Electric Kiwi info@electrickiwi.co.nz
Ecotricity 0800 845 000
Energyclubnz support@energyclubnz.com
Energy Online 0800 089 089
Flick Electric Co. 0800 235 425
Genesis Energy 0800 300 400
GLOBUG 0800 723 729
ID Power 0800 434 000
megaENERGY 0800 634 283
Meridian Energy 0800 496 496
NextGen Energy 0800 890 146
Nova Energy 0800 668 236
P2 Power 0800 364 872
Paua to the People ask@pauatothepeople.co.nz
Power Direct 0800 463 473
Powershop 0800 1000 60
Pulse Energy 0800 785 733
Tiny Mighty Power 0800 88 66 99
Trustpower 0800 878 787
Telecommunication
Fixed line, broadband and mobile phone
Spark –0800 800 123
Vodafone – 0800 800 021
2 Degrees – 0800 022 022
Skinny – 0800 4754669
Slingshot – 0800 892 000
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