Govt Agencies & Support

Accident Compensation Corporation (ACC) provides comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand. Freephone: 0800 101996;

Affinity Services – (Muslim Mental Health Service) 300 Great South Road (Level 1), Greenlane, Auckland. Contact Muslim Mental Health Team on (09) 531 4040. Web:

Age Concern: Not-for-profit dedicated to promoting the quality of life and well-being of older people. Has information and advice on elder abuse, and resources for those working with older people who are concerned about violence. Visit website for contact details for your region.

Allergy New Zealand is a national charity that provides information, education and support to improve the quality of life for the tens of thousands allergy sufferers and their families. Freephone: 0800 340800;

Balance NZ is a charitable trust that makes a difference in the lives of those affected by mental health issues with a focus on mood disorders. For support in your region visit

Barnardos New Zealand: Providing services to at-risk and disadvantaged New Zealand children and their families. Details of services and offices throughout the country.  Freephone: 0800 4 BARNARDOS;

Births, Deaths and Marriages registers and maintains New Zealand birth, death, marriage, civil union and name change information. Freephone: 0800 225252;

Brain Injury Association: Information and education for people with brain injury and their families so they can better understand the implications of the injury.  Freephone: 0800 272464;

Career Services is New Zealand’s leading provider of independent career information, advice and guidance.  Freephone: 0800 222733;

Child, Youth and Family is the statutory child protection agency in New Zealand.  If you suspect child abuse or neglect, or are worried about a child or young person, you can call our freephone number anytime: Freephone: 0508 FAMILY (0508 326459);  

Child Helpline: Offers confidential, free telephone information, advisory and listening service. Freephone: 0800 366694; E: W:

Citizens Advice Bureau (CAB) is a voluntary organisation providing FREE, confidential information and advice to anyone about any query. Freephone: 0800 367222;

Citizens Advice Bureau Language Link has a team of CAB trained workers offering the CAB service in 26 different languages, including English. Freephone: 0800 788877;

Civil Defence: The Ministry of Civil Defence and Emergency Management leads the way in making New Zealand and its communities resilient to hazards and disasters. Head Office (Wellington): (04) 473 7363, Auckland Office: (09) 362 5170, Christchurch Office: (03) 367 3059;

Consumer Affairs: Consumer information, investigations of unsafe products, policy advice.

Consumer NZ: Independent, not-for-profit organisation whose work covers a wide range of activities relating to consumer protection and product comparisons.

Community Law Centre: Community legal services including legal advice, legal assistance and representation, legal information, legal education and law reform activities. Website has free legal information, factsheets and guides. There are 25 centres throughout NZ. Visit website for contact details:

Deaf Aotearoa – New Zealand: focuses on promoting awareness of, access to and advancement of New Zealand Sign Language – to help strengthen the rights of Deaf people and give them the confidence to be an active part of society. National Office P: (09) 828 3282 E: website for locations in your region:

Depression Helpline: Call to talk to a trained counsellor about how you are feeling or to ask any questions. Freephone 0800 111757;

Diabetes New Zealand: Educates and informs people about diabetes, its treatment, prevention, and cure. Freephone: 0508 342238;

Disability Resource Centre is a not-for-profit community-focused organisation committed to meeting the needs of disabled people, older persons and their families/whanau. 14 Erson Avenue, Royal Oak, Auckland 1061, P: (09) 625 0322 or 0800 625100; W:

Elections NZ: If you are turning 18 or a permanent resident you can contact or visit the website to enroll.  Electoral Enrolment Centre, Freephone: 0800 367656; 

Employment Relations: Basic information on laws relating to the workplace. Outlines the main rights and obligations of employers and employees. Freephone: 0800 209020;

English Language Partners works with migrants and refugees. P: (04) 471 2382. For centres in your region see:

Ethnic Affairs, Office of: provides LANGUAGE LINE, a referral and information service for ethnic communities in New Zealand, and policy advice to government.

Family Planning: works to promote a positive view of sexuality and to enable people to make informed choices about their sexual and reproductive health and well-being.  FPA provides sexual and reproductive health information, clinical services, education, training and research. Freephone: 0800 46365463;

Health and Disability Advocacy: Advocates assist you to resolve your complaint about a health or disability service. An advocate assists by listening to your complaint, giving you information about your rights and options for resolution, then supporting your decision. Freephone 0800 555050;

Healthline is a free telephone health information service for all the family. The service is staffed by registered nurses who will assess your health needs.
Freephone: 0800 611116  for free 24-hour health advice;

Housing NZ provides New Zealanders with access to good quality, affordable homes. It is also the New Zealand government’s main advisor on housing.  Freephone: 0800 801601;

Human Rights Commission: Works for a fair, safe and just society, where diversity is valued and human rights are respected. Freephone Info line: 0800 496877;

 i-SITE: New Zealand’s official visitor information network with 90 i-SITEs nationwide. Itinerary planning and information. Bookings nationwide – accommodation, transport, activities, transport.  Free maps, weather and mountain safety information. Internet kiosks. Local information – events, attractions, restaurants. Please select your closest centre from website when travelling around New Zealand for tourist information. Freephone: 0800 4748369;

Immigration New Zealand: Auckland residents call (09) 914 4100, Rest of New Zealand Freephone: 0508 558855;

Inland Revenue: The New Zealand Inland Revenue website provides information and services related to taxes and specific social policy services we administer. Freephone: 0800 227774;

Mental Health Foundation of New Zealand: Works towards creating a society free from discrimination, where all people enjoy positive mental health and wellbeing. Our work seeks to influence individuals, whanau, organisations and communities to improve and sustain their mental health and reach their full potential.  P: (09) 300 7010;

National Heart Foundation. The Heart Foundation of New Zealand supports the community, researchers and medical professionals, reducing heart disease through education and intervention.

New Zealand Breast Cancer Foundation: A non-government funded charitable trust promoting awareness, providing information and education. Freephone: 0800 902732;

New Zealand Blood Service (NZBS) ensures the supply of safe blood products. Contact for Blood Donations. Freephone: 0800 GIVEBLOOD (0800 448325);

New Zealand Customs Service: information about entering and leaving New Zealand, and bringing in and sending out goods – as well as ways to contact us directly if you need more help. 0800 428786 (0800 4 CUSTOMS)​;

New Zealand Police provides policing services 24 hours a day and operates from more than 400 community-based police stations throughout New Zealand. 

Crimestoppers. To provide information about crimes anonymously, freephone 0800 555111 (New Zealand only)

NZ Transport Agency. Building a better transport system for New Zealanders.
Licensing vehicle, driver licence, road and travel info, vehicle registration, etc. Freephone: 0800 822422;

Office of Children’s Commissioner: Information about children’s rights.  Freephone: 0800 224453;

Plunket: Provides a caring, professional well child and family/whānau service. Committed to providing universal access to services for all children and families regardless of ethnicity, location or ability to pay. Freephone: 0800 933922;

Quitline, New Zealand: Quitting smoking is hard work but you don’t have to do it alone. If you are thinking about quitting, are working to become a non-smoker, or you have relapsed – you will find support information by calling 0800 778778;

Red Cross: New Zealand Red Cross is part of the largest humanitarian organisation in the world, helping people wherever they might be – internationally or in our own communities. Freephone: 0800 RED CROSS (0800 733276);

Shanti Niwas Charitable Trust: Working with socially isolated senior citizens of Indian and South Asian origin living in the Auckland region. P: (09) 622 1010; 

Shakti Community Council Inc.: Women in crisis can call our 24-hour, toll-free crisis line. 0800 742584 (0800 SHAKTI);

Shine*: National domestic violence charity helps keep people safe from abuse. Offers helpline, training and consultancy services throughout New Zealand. Freephone: 0508 744633;

The Asian Network Inc. (TANI): TANI is a pan-Asian community organisation working for the betterment of Asian community’s life and wellbeing. P: (09) 815 2338; 

Broadcasting Standards Authority NZ: The BSA was set up to oversee the broadcasting standards regime in New Zealand. Freephone Infoline: 0800 366996;

The Ministry of Education is the Government’s lead advisor on the education system, shaping direction for education agencies and providers and contributing to the Government’s goals for education. P: (04) 463 8000; W:

The Ministry of Justice delivers court and tribunal services including collection of fines and reparation, provides policy advice and negotiates Treaty of Waitangi claims on behalf of the Government. Contact details for local courts can be found at

The Royal New Zealand Foundation of the Blind (RNZFB) is the country’s main provider of sight loss habilitation and rehabilitation service. Freephone: 0800 243333;

Tourism New Zealand: Website features a database of tourism industry operators in New Zealand.

Victim Support is a community organisation that helps people hurt by crime and other trauma. They provide emotional and practical support, information, financial assistance, referral to other support services and advocacy for victims’ rights. Free Helpline: 0800 VICTIM (0800 842846);

Work and Income provides financial assistance and employment services throughout New Zealand. 0800 559009;

Workbridge Inc – A professional employment agency for people with disabilities, illness and injury, who are New Zealand Residents or holders of an open Work Permit. Workbridge also works with members of the Deaf community. Phone: 0508 858-858, Fax: 0800 080-715. Web:

Youth helpline, counselling, support and youth development services – Talking to someone helps. Call 0800 376633 or Free TXT 234 for support with bullying;

YouthLaw Tino Rangatiratanga Taitamariki: Free community law centre for children and young people nationwide. Provides free legal services to anyone aged under 25 who are unable to access legal help elsewhere, or those acting on their behalf.  Freephone: 0800 884529, E:; W:

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